FAQs
If you have questions or difficulties with your request, kindly email the same to cs@bookmyspin.com. We assure you a prompt response.
No. It is optional. You can book tickets without registering with us. However, if you wish to register with us, you are most welcome.
It's easy. Just click on the Register link and fill in your details
BookMySpin gives you the chance to avail best of deals on Air fares, Hotels, Buses and plenty of exciting Holiday packages. These will be posted on the site or emailed to you.
You can email your queries to our customer service team at cs@bookmyspin.com and we will get back to you within 24 hrs of your inquiry during the working days. You can also call us on +91-20-27019233
One should know that there are certain restrictions attached that with Special low prices. Once reservation for discounted airline tickets has been made and the payment has been provided to us, your reservation CANNOT be changed, and is completely NON-REFUNDABLE, subject to fare basis & airline restrictions. Tickets are completely non-refundable and non-changeable. Any domestic schedule changes must be made 72 hours prior to the original departure time. To ensure hassle free travel, all reservations must be made in the EXACT name of the person traveling. Nicknames or alias cannot be used. Please note that NAME CHANGE IS NOT PERMITTED AT ANY COST. For International travel, the name on the reservation must be EXACTLY as it appears on the traveler's passport. This is to ensure smooth check-in procedure at airport.
This is due to several reasons: - The flights may be sold out. - Very Close to the departure time. - Flight has been cancelled by the airline. -The schedule may require more than one airline to connect and the booking engine may not recognize it. -If you do wish to make any sort of inquiry / request, do send us an email at cs@bookmyspin.com or call us at +91-20-27019233.
We strongly suggest that you read through all the Fare rules, Terms and Conditions, Restrictions & Penalties. You may also get the same information in advance by calling our customer support executive. If the ticket you wish to purchase is restricted, you are entering into a binding contract. There are other flight options that have higher rates, but they will allow more flexibility; like a change in your travel plans with minimum charges. It is important to consider all possibilities before you purchase a cheaper ticket with restrictions.
An E-ticket (electronic ticket) is a paper-less ticket. Instead of receiving a paper ticket, you will be sent a confirmation number through e-mail to use at the airport check-in with your valid photo ID. Using an E-ticket is very simple and completely secure. You CAN'T LOSE an E-ticket since your ticket is your confirmation number and photo identification. And in the event that you forget the confirmation number, the flight number will do the job or you can contact us for the confirmation reference number to get e-mail or e-ticket.
On buying an E-ticket, you will be sent a confirmation for the same via e-mail. Travelers can present a copy of the same at the time of check-in along with valid photo identification (such as Passport / driver's license/PAN Card). In case, the passenger has not received confirmation mail, then he/she can get in touch with our customer service team & request for the same.
Since the online booking procedure is quite of dynamic in nature, many of times post your payment submission, the number of seats requested by you may not be available or Internet link fails resulting in your transaction getting failed / Session Expired or just a Blank Page appearing on your screen. However during the same the payment may get processed through your credit / debit card. Please note that you do not try book again as you may end up getting charged twice. You can get in touch with our customer support team by calling us on +91-20-27019233 or if you wish to get the money refunded, email us at cs@bookmyspin.com. Even so, it may take maximum 14 working days to process the refund. It will reflect in your account statement depending upon your bank. Alternatively, in a fare hike scenario, in order to provide the best of services, we at BookMySpin, try to work out and offer you the best next available fare and request you to pay the additional fare difference to get your booking confirmed.
Payment for bookings made on BookMySpin can be made through your Credit / Debit card or Net Banking. BookMySpin accepts MasterCard and VISA Credit / Debit cards. All payments must be in Indian Rupees.
Card Verification Number (CVV). This Security Code is an important new security feature established by credit card companies in an attempt to further reduce the risk of Internet fraud. This number never appears on sales receipts or billing statements and it is only found on the card itself. The card holder is required to enter the code number at the time of the transaction to verify that the card is in their possession.
Your purchase will reflect as "SAISHA RETAILS" on your credit card statement.
Your e-ticket details will be send to your email address, which you have registered with us, when you made your reservation.
To verify or re-confirm that your reservation/booking was made, you can contact the airline directly or email our Customer Support Team at cs@bookmyspin.com. You can also call us on +91-20-27019233.
Please carry your e-ticket print out along with a valid Photo Identification Proof (Indian nationals). Foreigners may be required to produce PASSPORT or a copy of the RESIDENT PERMIT on request, at the time of check-in.PHOTO-PROOFS: Valid Passport Valid -Driving License - Photo Identification Card - PAN Card - Photo Identification Card issued by Government
Please send us a mail on cs@bookmyspin.com to check if the airline you've booked with, entertains change-of-name requests. If the airline doesn't allow it, you'll have to cancel and re-book the ticket.
For any kind of rescheduling, please send us a mail on cs@bookmyspin.com at least 24 hours before departure. Payment for the same can be made through Travel Utility option available on our portal. Rescheduling for departure less than 24 hours must be done directly with the airline.
If the flight you booked got cancelled by airline, you are entitled to a get full refund subject to airline policy. Please send an email to cs@bookmyspin.com mentioning your BookMySpin reference number and airline cancelled flight details. In some cases you will have to mail us a stamped copy provided by the airline.
The cancellation charges depend on the airline, sector, class of booking, and time of cancellation. To know what's applicable in your case, please contact us on +91-20-27019233. Apart from the airline cancellation charges, Rs.300 (for Domestic) or Rs.500 (for International) will be deducted as BookMySpin service fee & applicable bank charges.
Booking can be cancelled by sending us a mail on cs@bookmyspin.com. You can cancel your booking 24 hours before the time of departure. If it's less than 24 hours, you need to contact the respective airline directly for cancellation.
In case, the booking is cancelled from airline, then it is important to inform BookMySpin about the same. Thereafter, we will initiate the refund process and we will credit the money back to the same mode of payment you used while making the booking. Normally, it may take maximum 14 working days to process the refund. It will reflect in your account statement depending upon your bank. Please note that for certain airlines it may take more than 3 weeks for processing the refund depending on airline policies.